Financial Inclusion and Financial Satisfaction among Finance Post-graduate Students at a Management Development Institute in Uganda

Abstract

This study examines the relationship between financial inclusion and financial satisfaction, crucial components of overall well-being. Financial inclusion, defined as access to and usage of a wide range of quality and affordable financial services, is essential for financial security and well-being. This research focuses on post-graduate finance students at a Management Development Institute in Uganda, presumed to be financially literate and capable of leveraging available financial services. The study uses a cross-sectional design and survey method to evaluate financial inclusion through three dimensions: access, usage, and quality of financial services. Findings reveal a statistically significant positive relationship between both access to and quality of financial services and financial satisfaction, while the relationship between usage and financial satisfaction is not significant. These results suggest that policymakers should enhance access to financial services and that financial institutions should innovate to improve both access and quality. Researchers are encouraged to investigate further the dynamics behind the insignificant relationship between the usage of financial services and financial satisfaction in this population.