Innovations for Quality Assurance of Gazetted Tourism Products in Uganda

Abstract

The tourism and hospitality industry is in a crisis – a crisis of change and uncertainty. This crisis is brought on by the rapidly changing nature of the tourism industry itself. This paper provides a systematized and analytically concise collection of innovations that were specifically invented for tourism and have affected Uganda’s tourism and hospitality sector to a significant extent. The paper is a contribution to tourism innovation research. Scientific and technological progress facilitates the development of tourism, but often with some delay. The trickling down depends on institutional changes and absorptive capacity in Uganda’s tourism sector. The impacts contributed mainly to the social and physical efficacy of tourists, including reduction of risks and improved mobility and accessibility. Innovations also laid the ground for entirely new touristic experiences. Numerous innovations were implemented to increase the productivity and performance of tourism enterprises. The paper provides examples of innovations that led to the opening of new destinations. Institutional and informational innovations proliferated into critical modernization. A deeper comprehension of dissemination patterns can be useful toward future tourism innovation policies.